Return & Refund Policy
All sales at ZoJayshe are final. Please review this policy carefully before completing your purchase.
Returns & Exchanges
Due to the nature of our products, we do not accept returns or exchanges.
When Refunds Apply
Refunds are issued only if:
- You received the wrong item.
- Your item arrived damaged or defective.
Customer is responsible for return shipping costs on approved claims.
How to File a Claim
Contact us within 48 hours of delivery with:
- Your order number
- Clear photos or video showing the issue
Once approved, we'll process a refund or send a replacement based on availability.
Shipping Issues
ZoJayshe is not responsible for lost, stolen, or delayed packages once in the carrier's possession. Please contact the carrier directly for transit issues.
Questions?
Email us at ashegirasol@zojayshe.com.
