Terms & Policies

“Personal information” means information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data. Depending on how you interact with the Services, where you live, and as permitted by law, we may collect or process:

• Contact details — name, billing/shipping address, phone, email.
• Financial information — payment card and financial account numbers, form of payment, transaction details, and payment confirmations.
• Account information — username, password, security questions, preferences and settings.
• Transaction information — items viewed, cart, wishlist, purchases, returns, exchanges, cancellations, and order history.
• Communications — the content of messages you send us, e.g., support inquiries.
• Device information — device, browser, network connection, IP address, and other unique identifiers.
• Usage information — how and when you interact with or navigate the Services.
• Inferences drawn from any of the above.

We may collect personal information from:

• Directly from you — when you create an account, use the Services, communicate with us, or otherwise provide it.
• Automatically — from your device when you use the Services, including via cookies and similar technologies.
• From our service providers — when they collect or process personal information on our behalf.
• From partners or other third parties.

Depending on how you interact with us, we may use your personal information to:

• Provide, tailor and improve the Services — perform our contract with you, process payments, fulfill orders, remember preferences, send account notifications, manage returns and exchanges, enable reviews, and recommend products.
• Marketing and advertising — send promotional messages by email, SMS, or mail, and show online ads based on your activity, including items you viewed or added to your cart.
• Security and fraud prevention — authenticate your account, secure payments, and detect or investigate fraudulent, illegal, or malicious activity. Keep your credentials private — do not share them.
• Communicate with you — provide customer support and maintain our business relationship.
• Legal reasons — comply with law, respond to legal process, and enforce or investigate violations of our terms or policies.

We may disclose personal information to third parties for legitimate purposes, including:

• Shopify, vendors and service providers performing services on our behalf (IT, payments, analytics, support, cloud storage, fulfillment, shipping).
• Business and marketing partners for personalized advertising. We use Shopify to support personalized ads based on your activity across merchants and sites. You can opt out here.
• At your direction or with your consent — for example, to ship products or when using social widgets or login integrations.
• Our affiliates or others within our corporate group.
• In a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms, or to protect our rights and users.

The Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to Shopify and third parties that may be located outside your country. To help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data from your interactions with our store, other merchants, and Shopify. For these enhanced features, Shopify is responsible for the processing of your personal information, including responding to your rights requests. Learn more in the Shopify Consumer Privacy Policy or exercise rights through the Shopify Privacy Portal.

The Services may link to third-party websites or platforms. If you follow those links, review their privacy and security policies — we are not responsible for them. Information you share on public or third-party social platforms may be viewable by others without limitation. Our inclusion of a link does not imply endorsement.

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in your jurisdiction. Parents or guardians may contact us to request deletion. As of the effective date of this Policy, we do not have actual knowledge that we “sell” or “share” personal information of individuals under 16 years of age.

No security measures are perfect and information sent to us may not be secure in transit. Please avoid using unsecure channels to share sensitive information. We retain personal information only as long as needed to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our agreements.

Depending on where you live, you may have some or all of the rights below. These rights are not absolute and may not apply in every case.

• Access / know the personal information we hold about you.
• Delete personal information we maintain about you.
• Correct inaccurate personal information.
• Portability — receive a copy or ask us to transfer it to a third party, with certain exceptions.
• Opt out of sale/sharing or targeted advertising — where available under law. You can opt out here.
• Manage communications — unsubscribe from marketing emails at any time; we may still send transactional messages.

We will not discriminate against you for exercising these rights. We may verify your identity before responding, and you may designate an authorized agent (with proof of authorization). We respond within the timeframes required by law.

If you have complaints about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.

We may transfer, store, and process your personal information outside the country you live in. Transfers out of the EEA or UK rely on recognized safeguards such as the European Commission's Standard Contractual Clauses (or the UK equivalent), unless the destination country provides an adequate level of protection.

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. We'll post the revised version here, update the “Last updated” date, and provide notice as required by law.

Questions about our privacy practices or want to exercise your rights? Email ashegirasol@zojayshe.com or write to us at 6351 West Montrose Avenue, #191, Chicago, IL 60634, United States.